My Account & Cloud Save
Please do not uninstall your game
Please do not uninstall your game if/when you experience any connection issues, prior to contacting our support team. This may lead to unwel...
Save your game progress via Apple Sign-in (only for IOS)
Up until now, it was possible to save your Merge Dragons! progress only via Facebook to make sure it was saved. As you know, saving your pro...
What is my Player ID? Where can I find it?
The Player ID is a set of numbers and letters associated with your game state on a specific device. Sometimes we will need you to send it ov...
Can I put my game on multiple devices?
Yes! You can do this using the Cloud Save feature, accessed from the Cloud menu on the World Map. Please see the "How does Cloud Save work?"...
How does Cloud Save work?
Cloud save allows you to synchronize your save across multiple devices, and allows you to back up your progress if you need to temporarily r...
Cloud Save says "Connection Error :/"
Some things to know if when you try to connect to Cloud Save, it gives a "Connection Error :/" dialog:Other possible causes:You do...
How can I reset/restart my game?
If you completely want to reset or restart your game (this means clearing all progress/data); please go to Game Settings and scroll down the...
- Hot Topics / What's New: Update now to V10.1.0
- Events Info
- Important Announcements-Known Issues: Daylight Saving time in U.S. - March 12th, 2023
- Season & Royal Pass
- General Gameplay
- Billing & Purchase Issues
- Wild Lands Event Information
- Dragon Homes Feature
- My Account & Cloud Save
- Performance & Battery
- Den Feature
- Friends Feature
- Tips & Tricks
Need more help?Contact us