Refund requests should be submitted to the original payment processor (ex. Apple for purchases made in-app on an iOS device), as provided below. Refund eligibility is subject to the terms of use and other policies of the applicable payment processor.

To read Zynga's Refund Policy, please click this link:
https://www.take2games.com/refund-policy


Apple Refund Request
Zynga does not have the ability to process refunds for iTunes Appstore transactions since purchases are made through the iOS payment platform.
If you have a Billing-related issue with your purchase, please contact iTunes Support by clicking here for further assistance.
To request a refund, you should see a "Report a Problem" link next to the item you purchased. If this was a recent transaction, the link/button might not be available yet. Please wait for the payment to post or for Apple to send an email of the receipt before requesting a refund.
App Store refunds typically take a day or two to process and you might get contacted by Apple Support to verify the reason for the request. For further assistance, you may reach Apple Support at this link: https://support.apple.com/contact


Google Refund Request- Depending on Google's Refund Policy, some Google Play purchases may qualify for a refund. Additionally, you can speak with the developer directly.
- Report any unauthorized charges within 120 days of the purchase.
Note: Making multiple refund requests for the same transaction won't expedite the process. The refund decision will be made within 1-4 days.
Learn more how to claim a refund if you bought something on or after March 28, 2018, and you live in the UK or the European Economic Area.

EEA & UK Players:
If you are a consumer residing in the European Union, the European Economic Area, or United Kingdom, prior to completing your purchase, please note that you consented to your purchase being immediately added to your account and you acknowledged that you would lose your right to cancel once your purchase has been added to your account.